HoopNest SaaS Terms of Service

These HoopNest SaaS Terms of Service ("Terms") govern access to and use of HoopNest, a basketball league management, live statistics, scorekeeping and related software service provided by GentleTools ("HoopNest", "Provider", "we", "us"). By purchasing, activating, administering or using HoopNest for an organization, the customer agrees to these Terms. A person accepting these Terms for an organization represents that they have authority to bind it.

1. Service and accounts

HoopNest may include league administration, team and roster management, scheduling, live scorekeeping, public statistics, player profiles, reports, exports, integrations and related features. Access may be provided to League Admins, Team Managers, scorekeepers and other authorized users. The customer is responsible for deciding who receives access and for promptly removing access that is no longer required.

Credentials, invite links, recovery codes and game access codes must not be shared with anyone who is not authorized to use them. The customer must notify us promptly if it reasonably suspects unauthorized access.

2. Subscription, plans and payment

Features, team limits, price, currency and service term are determined by the applicable plan, checkout, quote or order form. Unless an order expressly says otherwise, a paid or complimentary HoopNest season grants access for the stated service term and does not automatically create a perpetual licence. Fees are due as shown at checkout or in the applicable order.

We may restrict creation of new games or other paid features after a subscription or entitlement expires. Existing data may remain available for a limited period according to the service's data lifecycle and export options. Any negotiated order form controls over conflicting pricing or commercial terms in these Terms.

3. Licence to use HoopNest

During an active service term, we grant the customer a limited, non-exclusive, non-transferable, non-sublicensable right to use HoopNest for the customer's own league or organization operations, subject to the purchased plan and these Terms. No ownership of HoopNest or its source code is transferred.

4. Prohibited copying, reverse engineering and misuse

Except to the extent a restriction is prohibited by applicable law, the customer and its users may not:

• copy, reproduce, republish, resell, sublicense or redistribute HoopNest or any non-public part of the service;
• reverse engineer, decompile, disassemble, translate or otherwise attempt to derive HoopNest source code, non-public algorithms, security mechanisms or internal architecture;
• use unauthorized extraction, scraping, crawling, bots or automated collection against non-public pages, APIs or data;
• bypass authentication, rate limits, billing controls, entitlement checks, technical restrictions or security measures;
• access undocumented or private APIs without written authorization;
• use copied, extracted or reverse-engineered non-public elements of HoopNest to build, train, accelerate or operate a substantially similar or competitive product;
• remove or obscure copyright, trademark, attribution or proprietary notices;
• probe, scan or test the service for vulnerabilities except under a written security testing authorization from us.

5. Customer Data

"Customer Data" means league, team, player, staff, schedule, game, statistics and other data the customer or its authorized users submit to HoopNest. As between the customer and HoopNest, the customer retains its rights in Customer Data. The customer grants us the limited rights necessary to host, process, transmit, back up and display Customer Data solely to operate, secure, maintain and improve the contracted service.

The customer is responsible for the accuracy of Customer Data and for maintaining appropriate exports or backups where HoopNest provides those capabilities. We will not intentionally sell Customer Data as a data broker.

6. Personal data and minors

The customer is responsible for determining the lawful basis for collecting and using personal data through HoopNest and for providing any notices or obtaining any permissions required by applicable law. This includes player names, statistics, photos, contact information or other personal data.

If the customer uses HoopNest for a minor, youth league or school-age participant, the customer is responsible for obtaining any parent, guardian, school, club or league authorization required by law and for configuring public visibility appropriately. HoopNest must not be used to knowingly collect personal data from children where the customer lacks the required legal authority or consent.

7. Public statistics and official records

The customer controls which supported information is made public. Live statistics, scorekeeper data, leaderboards and generated reports may contain human input errors, connectivity delays or later corrections. The customer remains responsible for determining its official game results, disciplinary decisions, eligibility records and other authoritative league records.

8. Acceptable use and security

HoopNest may not be used unlawfully, to interfere with another user's service, to introduce malware, to impersonate another person, or to access another league's non-public data without authorization. We may rate-limit, block or suspend activity reasonably believed to threaten the service, other users, data integrity or platform security.

9. Intellectual property

HoopNest, including its software, user interface, workflows, documentation, branding, designs, non-public APIs and service architecture, is owned by Provider or its licensors and is protected by applicable intellectual property laws. Except for the limited licence expressly granted above, all rights are reserved. Customer Data remains governed by Section 5.

10. Third-party services

HoopNest may rely on third-party infrastructure or services such as payment processors, identity providers and hosting platforms. Their services may be subject to separate terms. We are not responsible for outages or changes caused solely by a third-party service outside our reasonable control, but we will use commercially reasonable efforts to operate the HoopNest service as described.

11. Availability, changes and support

Unless a separate written agreement states a specific service level, HoopNest is provided without a guaranteed uptime SLA. We may modify features to improve reliability, security, usability or compliance. We will not intentionally remove the core paid functionality of an active plan without a reasonable replacement, transition path or other commercially reasonable remedy.

12. Suspension and termination

We may suspend access for non-payment, material breach of these Terms, unlawful use, security risk or abuse of the service. Where reasonably possible, we will provide notice and an opportunity to cure before suspension, except where immediate action is necessary to protect users, data, the service or third parties.

On termination or expiry, the customer's right to use paid features ends. The customer should export data it needs before any stated retention period ends. Sections that by their nature should survive termination, including restrictions on copying, intellectual property, payment obligations, disclaimers and limitation of liability, continue to apply.

13. Disclaimer

To the maximum extent permitted by law, HoopNest is provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent those warranties may lawfully be disclaimed. Nothing in these Terms excludes rights that cannot legally be excluded.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, revenue, goodwill or anticipated savings, arising from these Terms or use of HoopNest. Provider's aggregate liability arising out of or relating to HoopNest will not exceed the fees paid by the customer for HoopNest during the 12 months immediately before the event giving rise to the claim. This limitation does not apply where applicable law does not permit it.

15. Order of precedence and changes

If the customer has a signed order form or other written agreement with us, that agreement controls to the extent it expressly conflicts with these Terms. We may update these Terms as the service evolves. Material changes will be reflected by an updated effective date and, where appropriate, reasonable notice to active customers.

16. Contact

Questions about these Terms or HoopNest service access can be sent through theGentleTools contact page.