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Every salon owner knows no-shows hurt. Almost none of them know the number. Put in a month's worth of empty chairs and this works out what it cost, how many hours of your working life it took, what it comes to over a year, and what a deposit policy would have clawed back. Then log it and watch whether the policy you introduce actually changes anything. Everything stays on this device: no account, no login, nothing sent anywhere.
Log the figure each month and the chart shows whether anything you changed — a deposit, a reminder text, a firmer policy — actually moved it.
The chart appears once you have logged two or more months.
Fourteen missed appointments in a month sounds like an annoyance rather than a crisis. At an average ticket of $75, with a quarter of the slots refilled, it is a little over $780 — and just under $9,400 across a year, from a business that may well be arguing with itself about whether it can afford another $200 a month in rent. The reason it stays invisible is that it never appears as a line anywhere. Money you did not take does not show up on a statement.
Most of the attention goes to preventing cancellations, which is largely outside your control. The refill rate is not. A standby list of clients who have said "call me if anything opens up", a single message to that list the moment a slot frees, and an off-peak price for same-day gaps will move that percentage further in a month than any amount of policy tightening. Raise the refill rate in the calculator from 25% to 60% and watch what happens to the annual figure — that difference is a phone list, not a fine.
Two things, mainly. First, it tells you what a deposit policy is worth in real money, which is the conversation you need to have with yourself before you have it with clients — a 25% deposit on missed slots recovers a meaningful share without the confrontation of charging the full price. Second, logging it monthly turns a vague grievance into a trend line. If you introduce a deposit in March and the line drops in April and May, you have your answer. If it does not, you have saved yourself from defending a policy that is not working.
The practical detail that separates policies that work from policies that cause arguments: clients have to know before they book, not after they miss. A line at the point of booking, a line in the confirmation message, and a line in the reminder is not excessive — it is the difference between a rule and an ambush. Almost nobody disputes a deposit they agreed to in writing three weeks earlier.
Count anything you could not realistically refill. A cancellation two weeks out is not a loss; a cancellation at 8am for a 10am appointment usually is. Most independent salons draw the line at 24 or 48 hours, and the figure that matters here is how many of those slots ended up empty.
It does two separate things: it recovers some money when a slot is lost, and it filters out the bookings that were never firm in the first place. The calculator only models the first, because the second depends heavily on your clientele. Many owners find the deterrent effect matters more than the money recovered.
No. The figures and the monthly log are saved in this browser on this device only. There is no account and no server. You can export a backup file or print the summary at any point.